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* Rates are subject to change without prior notice and indicative only.
Scope of Terms
These terms govern all reservations made through the Diamond Hotel Philippines' reservation system.
Acceptance
You accept these terms on behalf of all members of your party.
Confirmed Reservation
The reservation is considered confirmed when you received a Confirmation Letter containing your Transaction ID. Please save and/or print this for your record and present it to the hotel upon check-in. If you have any questions and/or concerns regarding the confirmation of your reservation (e.g. Confirmation Letter not received), kindly send an email to reservations@diamondhotel.com.
Check-in Policy
The guest is required to present the actual card used in making the online booking and a valid government issued ID, preferably passport, upon check-in. If the online booking is for another person and card owner will not be present during check-in, the actual guest is required to present clear photocopies of front and back of the credit card used, a valid government issued ID of cardholder, preferably passport copy, and an authorization letter stating that the card holder has allowed the actual guest to use his/her card for the reservation. We regret to inform you that failure to present above-mentioned requirements, online payment becomes invalid and guest will be asked to settle payment on personal account. The hotel reserves the right to refuse the guest to check-in for failure to comply with this requirement.
Check-in Time: 14:00H
Check-out Time: 12:00H
Deposit Policy for Incidental Charges
A credit card guarantee or cash deposit for incidental charges computed according to the total number of nights will be requested upon check-in. This is refundable upon check-out if you do not incur any incidental charges.
Cancellation Terms
All bookings, once a Confirmation Letter is generated and sent by the system, regardless of actual receipt of the same are considered guaranteed and payments are non-refundable. Diamond Hotel Philippines reserves the right to charge your credit card for cancellation and no-show fees in accordance with the stated policies. Cancelling your reservation is permanent and could result to cancellation fees.
No-Show Terms
In the event that you do not check-in before the time specified in the Cancellation and No-Show Policies section, you will be qualified as a "No-Show". Appropriate fees, as per Cancellation and No Show Policies section, will be collected.
Child Policy:
Room can accommodate up to 2 kids. 12 years old and below may stay in the room for free using/sharing existing bed and excluding breakfast. Adult ages 13 and above has additional extra bed rate at Php 2,000 room only while Php 2,500 with breakfast for Deluxe, Deluxe Regency, Premier, Premier Regency and Executive Suite; Php 4,500 with breakfast for Diamond Club rooms.
Children ages 7-12 years old will be subject to 50% additional charge for the buffet breakfast at Php 790 nett per child, payable upon check-in. This additional fee is not calculated automatically in the total cost and will have to paid separately upon check-in. Children ages 6 and below are free of charge.
Dress Code Policy
The hotel appreciates the observance of our smart casual dress code while dining at the restaurant outlets and the Club Lounge. Bathrobes, bedroom slippers, flip-flops, swimwear, beachwear and sleeveless and undershirts are not appropriate for the dining experience and ambiance we have created for you.
Responsibility of the Hotel
Accommodation services are provided by Diamond Hotel Philippines.
Governing Law
Your online reservation is governed by the laws of th e Republic of the Philippines and is subject to the exclusive jurisdiction of its courts. The reservation confirmation (if any) and these terms represent the entire agreement between you and Diamond Hotel Philippines.
Privacy Policy
Any information collected to secure a reservation is used solely for purposes of that specific reservation. At Diamond Hotel Philippines, we take your privacy seriously. If you have any questions and/or concerns regarding our privacy policy, kindly write to us at reservations@diamondhotel.com.
Facilities Operating Hours
Health Club
Gym | Daily | 7:00 AM–10:00 PM
Maximum Capacity | Five (5) Persons at a time
Maximum Hours of Reservation/Usage | One (1) Hour
· Please note that booking is by the hour (8am, 9am, 10am etc).
· Individuals/Guests must be fully vaccinated.
· Please wear a mask at all times.
· Only guests 18 years old and above are allowed.
· Strictly by reservation. No walk-ins as capacity is limited.
· Reservations can be made through Health Club (local 1215) or DSC (0).
Spa
Daily | 7:00AM–10:00PM
Maximum Capacities
Steam Room and Sauna | One (1) person each at a time | Maximum of 20 minutes
Jacuzzi | One (1) person at a time | Maximum of 20 minutes
· Individuals/Guests must be fully vaccinated.
· Only guests 18 years old and above are allowed.
· Strictly by reservation. No walk-ins as capacity is limited.
· Reservations can be made through Health Club (local 1215).
Swimming Pool and Outdoor Jacuzzi
MONDAY & TUESDAY: CLOSED
WEDNESDAY to FRIDAY: 8:00AM - 8:00PM
SATURDAY: 7:00AM - 9:00PM
SUNDAY: 7:00AM - 8:00PM
Maximum Capacities
Swimming Pool - 25 Persons at a time
Outdoor Jacuzzi - 1 person at a time / 15 minutes
· Strictly by reservation. No walk-ins as capacity is limited.
· Reservations can be made through Health Club (1215) or DSC (0).
· Guests/Members must be fully-vaccinated.
· Unvaccinated 17yrs & below must be accompanied, at all times, by fully vaccinated companion.
· Guests are encouraged to bring their own towel.
· Lockers, changing area, and shower room are already fully-operational.
NOTE: Maximum of 2 Adults and 2 Kids per room
Extra Person
Adult: P500
Child: P350
ADDITIONAL REMINDERS
· Fully Vaccinated Guests must present their Vaccination Cards/Certificates upon arrival.
· Partially Vaccinated and/or Unvaccinated Guests must present a Negative RT-PCR Test Result, with extraction date of at least 48 hours prior the arrival date.
· Partially Vaccinated and/or Unvaccinated 17yrs & below must be accompanied, at all times, by fully vaccinated companion.