Diamond Hotel Manila Philippines - Select Rooms & Rates

Scope of Terms

These terms govern all reservations made through the Diamond Hotel Philippines' reservation system.

Acceptance

You accept these terms on behalf of all members of your party.

Confirmed Reservation

The reservation is considered confirmed when you received a Confirmation Letter containing your Transaction ID. Please save and/or print this for your record and present it to the hotel upon check-in. If you have any questions and/or concerns regarding the confirmation of your reservation (e.g. Confirmation Letter not received), kindly send an email to reservations@diamondhotel.com.

Check-in Policy

The guest is required to present the actual card used in making the online booking and a valid government issued ID, preferably passport, upon check-in. If the online booking is for another person and card owner will not be present during check-in, the actual guest is required to present clear photocopies of front and back of the credit card used, a valid government issued ID of cardholder, preferably passport copy, and an authorization letter stating that the card holder has allowed the actual guest to use his/her card for the reservation. We regret to inform you that failure to present above-mentioned requirements, online payment becomes invalid and guest will be asked to settle payment on personal account. The hotel reserves the right to refuse the guest to check-in for failure to comply with this requirement.

Check-in Time: 14:00H

Check-out Time: 12:00H

Deposit Policy for Incidental Charges

A credit card guarantee or cash deposit of Php 4,000.00 for incidental charges computed according to the total number of nights will be requested upon check-in. This is refundable upon check-out if you do not incur any incidental charges.

Cancellation Terms

All bookings, once a Confirmation Letter is generated and sent by the system, regardless of actual receipt of the same are considered guaranteed and payments are non-refundable. Diamond Hotel Philippines reserves the right to charge your credit card for cancellation and no-show fees in accordance with the stated policies. Cancelling your reservation is permanent and could result to cancellation fees.

No-Show Terms

In the event that you do not check-in before the time specified in the Cancellation and No-Show Policies section, you will be qualified as a "No-Show". Appropriate fees, as per Cancellation and No Show Policies section, will be collected.

Child Policy:

Room can accommodate up to 2 kids. 12 years old and below may stay in the room for free using/sharing existing bed and excluding breakfast. Adult ages 13 and above has additional extra bed rate at Php 2,000 room only while Php 2,500 with breakfast for Deluxe, Deluxe Regency, Premier, Premier Regency and Executive Suite; Php 4,500 with breakfast for Diamond Club rooms.

Children ages 7-12 years old will be subject to 50% additional charge for the buffet breakfast at Php 790 nett per child, payable upon check-in. This additional fee is not calculated automatically in the total cost and will have to paid separately upon check-in. Children ages 6 and below are free of charge.

Dress Code Policy

The hotel appreciates the observance of our smart casual dress code while dining at the restaurant outlets and the Club Lounge. Bathrobes, bedroom slippers, flip-flops, swimwear, beachwear and sleeveless and undershirts are not appropriate for the dining experience and ambiance we have created for you.

Responsibility of the Hotel

Accommodation services are provided by Diamond Hotel Philippines.

Governing Law

Your online reservation is governed by the laws of th e Republic of the Philippines and is subject to the exclusive jurisdiction of its courts. The reservation confirmation (if any) and these terms represent the entire agreement between you and Diamond Hotel Philippines.

Privacy Policy

Any information collected to secure a reservation is used solely for purposes of that specific reservation. At Diamond Hotel Philippines, we take your privacy seriously. If you have any questions and/or concerns regarding our privacy policy, kindly write to us at reservations@diamondhotel.com.

Facilities Operating Hours

Health Club

Gym | Daily | 7:00 AM–10:00 PM

Maximum Capacity | Five (5) Persons at a time

· Only guests 18 years old and above are allowed.

· No need for advance reservation. First-come-first-serve basis.

Spa

Daily | 7:00AM–10:00PM

Maximum Capacities

Steam Room and Sauna | One (1) person each at a time | Maximum of 20 minutes

Jacuzzi | One (1) person at a time | Maximum of 20 minutes

· Only guests 18 years old and above are allowed.

· No need for advance reservation. First-come-first-serve basis.

*For Steam Room, only the Female Area is available.

*Male Wet Floor Area - Steam Room & Sauna, are still CLOSED until further notice.

Swimming Pool and Outdoor Jacuzzi

Daily | 7:00AM-09:00PM

· No advance reservations required.

· Guests are encouraged to bring their own towel.

· Lockers, changing area, and shower room are already fully-operational.

NOTE: Maximum of 2 Adults and 2 Kids per room

Extra Person

Adult: P500

Child: P350

Salutation

First Name

Last Name

Birth Date

Nationality

Email Address

Contact Number

Guest Registration Terms & Conditions

Privacy Policies:

The Philippine Diamond Hotel & Resort Inc. (“Diamond Hotel Philippines”) pledges to fully comply with the requirements of Republic Act No. 10173 known as “Data Privacy Act of 2012” and internationally recognized standards of data privacy security and protection.

Diamond Hotel Philippines uses personal data and information for purposes of fulfilling our commitment to providing our valued guests or any individual or entities with whom the Hotel does business with, regardless of the type of reservations and contractual arrangement, wonderful experience of the unparalleled Diamond Service from efficient and courteous hotel personnel, comfort, luxury and impeccable service in every visit to the Hotel. As part of that undertaking, we at Diamond Hotel Philippines are committed to safeguarding and protecting the privacy of your stay and relationship with the Hotel as well as the personal data and information that we may gather.

Diamond Hotel Philippines stresses the importance of privacy. We are committed to earning and maintaining your trust as our valued guests or any individual or entities with whom we do business with, regardless of the type of reservations and contractual arrangement, by adopting high standards for the protection and security of personal data and information.

It is also our policy to respect and uphold data privacy rights, and ensure that all personal data and information collected from you are processed pursuant to the general principles of transparency, legitimate purpose, and proportionality as expressly stated in the “Data Privacy Act of 2012”.

As the Hotel’s valued guests or any individual or entities with whom the Hotel does business with, regardless of the type of reservations and contractual arrangement, it is expected that you understand, agree and consent that the Hotel collects, uses and discloses personal data or information in accordance with the laws.

In line with this commitment, the Hotel would like to confirm that you have consented to be part of our mailing list. You may withdraw this consent any time by choosing opt-out from this electronic message. Should you have questions about the Hotel’s Privacy Policy or about your own personal data and information, or any query, issues, concerns or complaint with regard to the processing or use of your personal data and information kindly contact us by any of the following means:

By personally visiting the Hotel or sending a letter to Diamond Hotel Philippines, Roxas Blvd. cor. Dr. J. Quintos St., Manila.

By sending an electronic mail to guestservices@diamondhotel.com

In instances that you are still not satisfied with the response that you have received, you can escalate your concerns to the Hotel Data Privacy Officer Mr. Jimmy Calomot by sending an electronic mail to dpo@diamondhotel.com. The Hotel’s Data Privacy Officer will also be glad to assist you if you would like to know more about our Privacy Policy.